PRIVACY POLICY

Who we are?

This privacy policy covers Cohesis Pty Ltd (“Cohesis”) and our websites: cohesis.com.au and cohesis.net.au.

What regulations do we comply with?

Cohesis is committed to protecting your privacy and will handle your personal information in accordance with this privacy policy and in accordance with our obligations under the Privacy Act 1988 (Cth); We also comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) as amended from time to time.

If you are an Overseas Visitor, the processing of your personal information will also be subject to the General Data Protection Regulation (2016/679) (GDPR).

What sort of personal information do we usually collect?

Personal information is broad, any information about or relating to you where you are identified by us, or can be identified. Sensitive information is a special subset of personal information that includes opinions or information about people which, if made public could cause them serious harm. For example, information relating to religious or philosophical beliefs, sexual preferences, mental health status, criminal record.

For the purposes of this Privacy Policy, Personal Information includes Sensitive Information. However, the personal information we may collect about you will only be relevant to effectively marketing our products and services to you, such as your:

  • name, residential and business postal and email addresses, telephone and/or mobile number, and other relevant contact details;
  • date of birth, gender, employment details;
  • credit history and criminal history;
  • marketing preferences;
  • usage of and data supplied to mobile applications and materials delivered online.

How do we collect your personal information?

We may collect the personal information from you (or persons authorised by you):

  • in person, via mail, email, mobile applications, our website, or other internet applications (e.g. Facebook, Twitter)
  • by phone for verification and training purposes
  • from forms, claims, and other correspondence
  • while you are using services provided by Cohesis Pty Ltd.

We may collect personal information from comments, photos, and/or videos submitted by the participating member of the public under our promotional terms and conditions.

Sometimes we may need to collect personal information from third parties such as referees, software companies, financial, government or regulatory agencies, and research companies.

What happens if you do not give us this information or do not wish us to use or disclose it for a purpose?

It is your right not to give us any information and not to identify yourself to us (interact anonymously or using a pseudonym) or to tell us that you do not wish us to use or disclose your personal information for a particular purpose or in a particular way. However, if you choose not to give us the personal information we request, or do not identify yourself to us or ask us not to use or disclose your information for a particular purpose, we may not be able to provide you with relevant services:

How do we use your personal information?

We use your personal information we collect, under our contract with you, to provide products and services to you (some of which may be provided by third-party providers on our behalf) including but not limited to software development, ICT Health Checks, Strategic Reviews, Vendor Management, Software Selection, and Cyber Security. It is also used to record the effectiveness of our service delivery models and in managing our relationship with you.

We may also use your personal information for related purposes which you would reasonably expect for our legitimate interest in complying with applicable laws, developing products and services that may better serve our clients, assessing your possible interest in any such products or services and with your consent, telling you about these, improving our service delivery, resolving any legal and/or commercial complaints or issues and performing other functions and activities relating to the business of Cohesis Pty Ltd.

Requests to stop direct marketing from us

We may communicate with you by telephone, electronically or mail, about our current and new products and services, including participation in any programs we develop, with your consent, which can be withdrawn at any time, at no detriment to you.

You may ask us at any time to stop sending you direct marketing information or being contacted by or on our behalf, in a particular way or at all. You can do this by;

EMAIL: data@cohesis.com.au

  • Call: 1300 792 430
  • Write to Cohesis Pty Ltd, 236 Oceanic Drive, City Beach, Perth, WA, 6019

Do we disclose information to third parties?

We may share or disclose your personal information, for the purposes of collection described above, to third parties or individuals, some of which may be located overseas in certain circumstances, including:

  • Corporate partner organisations that deliver services with us or on our behalf; third party vendors who placed targeted online ads for us on their sites and mailing houses.
  • Other service providers, for example, our advisers for the purposes of obtaining legal advice or our technology providers.
  • Fraud prevention agencies, government bodies and regulators including law enforcement bodies such as the Police, professional associations and industry bodies.
  • Where disclosure is otherwise authorised or required by or under applicable laws or any other legal or regulatory process.

We may disclose your personal information with your consent (if so required by applicable laws), to prevent and detect fraud and/or to protect and defend the rights and property of Cohesis.

Any third parties to whom we disclose or permit access to your personal information, in the course of providing services on our behalf, will be subject to strict contractual restrictions to ensure that they protect personal information and keep it confidential, consistent with relevant privacy and data protection laws.

In the event that Cohesis or a part of the business undergoes re-organisation or is sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organised entity, licensee or third party.

Overseas disclosures

Some organisations to which we disclose personal information may be located outside Australia. We will not disclose your personal information to an overseas recipient without taking such steps as are reasonable in the circumstances to ensure that the overseas recipient will not breach the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

If you are a resident in the European Economic Area (EEA) we may use service providers based outside the EEA. We will take steps to ensure that your personal information will be afforded the level of protection required of us, under and in accordance with this Privacy Policy and applicable data protection laws and in accordance with current legally recognised data transfer mechanisms, such as appropriate European Commission approved standard contractual clauses.

How is information from our websites and mobile applications collected and used?

We collect information when you:

  • complete an online form
  • give us your email address
  • access and use any of our services through our website and mobile applications.

We collect data from our website and mobile applications to help us understand which are the most popular items and when the peak usage times are, along with other information that helps us improve the content and make the navigation easier. Some of this information may be used to develop new services or enhance existing services provided to our prospects and customers.

When you visit our website, it will send a cookie to your computer. This is a small piece of information stored on your hard drive which tells us that your computer has accessed our website. The cookie by itself will not be able to identify you. If you do not want to use cookies, you can set your browser to reject them.

Data from mobile applications may include information that you supply to the application as well as location information provided by the device location services, where you have given permission for the application to access these location services.

Cohesis may use remarketing and web based analytics with Google Analytics to advertise online. Third-party vendors, including Google, show Cohesis advertisements on website sites across the Internet. Cohesis and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to the Cohesis website.

How to access and correct your personal information

We take reasonable steps to ensure that the information we hold about you is accurate, up-to-date, complete and relevant when we use it or disclose it. You should contact us if you think your personal information is wrong.

If you have a question about this privacy policy or want to access or otherwise correct your personal information you can:

  • email: data@cohesis.com.au
  • call: 1300 792 430
  • write to Cohesis Pty Ltd, 236 Oceanic Drive, City Beach, Perth, WA, 6019

A request for access needs to include a full description of the personal information requested. If making a request in person, you will be asked for two forms of identification, one of which must have a photograph on it. If you request information over the phone, we will ask you identity-related questions so we can verify you.

Your request for access to your personal information will be documented, as will details of the request and the identity of the person giving it to you. We will generally give access unless an exemption applies to certain information.

If you believe that the information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you can request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that information is corrected and notify you of the correction. However there may be circumstances in which we may have to refuse a request for correction. In such a case you can request that we associate a statement, with that personal information, that you made a request for correction.

You will not be charged for accessing or correcting your information. We might have to charge for the reasonable cost of processing your access request, including photocopying, supplying written reports, administration and postage.

How we will respond to your request

We will acknowledge receipt of your request within 5 business days of receiving your request. We will do our best to deal with your request within 10 business days.

If we cannot help with your request, you will receive a written explanation as to why and details of what you can do to take the matter further if you are not satisfied with our response.

Do you have a concern or query in relation to privacy?

If you have any concerns or queries about privacy, you can:

  • email data@cohesis.com.au
  • call 1300 792 430

We will do our best to resolve your complaint as quickly as possible. However, if you are not satisfied with the result of your complaint to us, you can refer your complaint to the: Office of the Australian Information Commissioner

  • online privacy complaint form oaic.gov.au
  • call 1300 363 992
  • mail GPO Box 5218, Sydney NSW 2001

Need further information?

For more information about privacy in general, you can visit the Office of the Australian Information Commissioner’s website at oaic.gov.au.

Updating our Privacy Policy

We may review, amend or revise our Privacy Policy and the way we handle personal information from time to time. We will post the updated Privacy Policy on our websites and its terms will take effect from the date of posting.