Health & Aged Care
Independent technology leadership for health and care providers.
Most care organisations run on outdated systems and processes. Better systems mean less time on admin and more capacity for care. We assess where you stand against recognised frameworks, then give you a costed roadmap that sets out the return on each investment.
- The Cohesis Digital Maturity Model, mapped to the ACIITC framework
- Working with health and care providers since 2020
- Over 25 years in ICT
It is rarely one bad system that holds an organisation back. It is how they all fit together.
Systems that hold the same information in three different places.
Client details in the care system, again in the roster, again in a spreadsheet someone maintains. Every change has to be made three times. When one is missed, nobody can tell which version is right.
Processes that only work because someone remembers the workaround.
The step that appears in no procedure. The monthly report one person builds by hand. It holds up until they take leave, and it cannot be improved, because it was never written down.
Technology decisions that nobody internally owns.
Software gets chosen by whoever is closest to the problem. Contracts renew without review. Nobody is looking across the whole environment and asking whether it still fits where the organisation is heading.
What We Do
Cut the workarounds and your people get those hours back for care.
Cohesis provides independent technology advice to health and care providers across Australia, including aged care providers, allied health and specialist clinics, medical practices and clinical research organisations. Most engagements begin with an assessment: a digital maturity assessment against the ACIITC framework, an ICT health check, an ICT risk assessment, or an AI readiness assessment. From there we build a costed technology roadmap, review governance and supplier arrangements, and connect or replace the systems holding the organisation back. We take no commissions and no referral fees on the third-party systems we recommend.
Independent assessments
A maturity score is only worth having if it comes with a ranked list of what to fix first.
Digital Maturity Assessment
Assessed against the Cohesis Digital Maturity Model, mapped to the ACIITC framework used across aged and community care. Seven elements covering people, process, technology, culture, governance, information management, and project and change management. That last one is not in the framework, and it is usually what decides whether the plan gets delivered.
ICT Health Check
A fast, structured review of the whole environment: systems, security posture, supplier arrangements and what you are currently paying for. Fixed scope, fixed price, and an honest picture of where you stand before you commit to anything.
ICT Risk Management
Where technology risk is building across systems, suppliers and data. Assessed against ISO 27001 and the ACSC Essential Eight where they are relevant to your organisation, not applied as a blanket checklist.
AI Readiness Assessment
Whether your organisation is ready to use AI safely: data quality, governance, policy, and how staff are already using tools nobody approved. Operational and administrative use, not clinical decision support.
Strategy, planning and selection
A roadmap is only useful if someone is still following it in nine months' time.
Technology Roadmap
A prioritised plan covering what changes, in what order, at what cost, and what each change returns. Sequenced around your funding cycles and operational calendar so it survives contact with a real budget. Presented in a form your board can approve without translation.
Digital Strategy Development
Where the organisation is heading, and what technology has to do to support it. This is the place to start when the question is bigger than fixing what is broken: a new service model, a merger, or growth your current systems will not carry.
Software Selection
Requirements defined properly, the market assessed against them, and a shortlist you can defend. Care management, rostering, finance, HR and clinical administration platforms. We take no commissions and no referral fees from any vendor, so the recommendation reflects your requirements and nothing else.
Vendor & MSP Selection
Most providers have never independently tested whether their IT support arrangement is the right one. Contracts renew, costs rise, and performance questions go unresolved. We assess what you are getting against what you need, then help you renegotiate or replace it.
vCIO Leadership
Ongoing technology leadership once the plan is set. Someone senior who knows your environment, keeps the roadmap moving, holds suppliers to account, and reports to your board. Worth having once there is a plan to run, and not before.
Systems and data
Spreadsheets last because they work, until the whole process depends on one of them.
API Development
Rostering, care management, finance and HR systems that do not talk to each other, connected so information moves once instead of being rekeyed. Built by our internal Agendis team around how your systems actually interact, not a generic connector that covers the common cases and misses yours.
PowerApp Development
Custom applications built inside your existing Microsoft 365 environment by our Agendis team. Intake, incident reporting, compliance registers, internal requests: the processes currently held together by a shared spreadsheet and someone's memory. No new licences and no separate logins, and the application stays in your tenancy.
Power BI Dashboards
Reporting your leadership team can act on, built by our Agendis team from the systems you already run. Board reporting that is compiled once and stays current, rather than rebuilt by hand every month by whoever knows where the numbers live.
Change Management
Whether your organisation is ready to use AI safely: data quality, governance, policy, and how staff are already using tools nobody approved. Operational and administrative use, not clinical decision support.
Governance and compliance
Governance frameworks should be current, readable, and owned by someone by name.
ICT Governance & Compliance
Your existing frameworks reviewed against the obligations that actually apply to your organisation, not a generic checklist. Where policies are missing, out of date, or written for a system you no longer run, we rewrite them so they describe how the organisation genuinely operates. Each one has a named owner and a review date.
Procurement Documentation & Evaluation
A procurement process only works if the requirements in your RFT, RFQ or EOI genuinely reflect what the organisation needs, and if your current technical environment is described accurately enough for vendors to respond to it. Get either wrong and the responses cannot be compared on any meaningful basis. We document both, run the evaluation and provide independent technical advice and scoring, so the decision rests on a transparent and defensible analysis of each response.
Essential Eight Assessment
No health or aged care provider is legally required to meet the ACSC Essential Eight, but boards, insurers and funders increasingly ask where you sit against it. We assess your current position, tell you what closing each gap involves, and let you decide what is proportionate.
Microsoft 365 apps
A risk register is only current if updating it is easier than avoiding it.
Cohesis licenses four applications built by our internal Agendis team, all running inside your existing Microsoft 365 environment. No new platform, no separate logins, and your data stays in your tenancy.
AgendisRISK
Risk, compliance and governance in one place. Registers, actions, incidents and board reporting, with ownership and due dates attached to everything, so the register reflects the current position rather than the position at the last review.
It works with risks and actions from any source, including reports produced by your auditors, your insurer or another consultancy. If we run an assessment for you, findings are loaded straight in as tracked actions, and access to those outputs is included in the engagement. Providers who want to run their own governance programme afterwards take their own licence.
Implementation is guaranteed in 21 days.
AgendisHR
Onboarding, offboarding and HR compliance handled inside Microsoft 365. Built for organisations running high turnover across multiple sites, where a missed check is a compliance problem rather than an administrative one.
AgendisTIME
Time and attendance with award interpretation built in, integrated directly with Xero Payroll. Approved time becomes payslips without rekeying, which matters most where rosters, awards and payroll currently live in three separate systems.
All three applications are licensed through Cohesis. You can work with us without using any of them.
Four engagements, four different starting points.
We have worked with health and care providers since 2020, across aged care, allied health, specialist clinics and clinical research. Some come to us with a specific decision to make. Others know something is wrong but not what.
We have vendor relationships. What we do not have is vendor-influenced advice.
Independent where it counts
We take no commissions and no referral fees on any third-party system we recommend. We are not a managed service provider either, so when we review your MSP we are not reviewing a competitor. We do license our own Microsoft 365 apps, including AgendisRISK, and we will always tell you so. What we never do is put our own product into a selection process as though it were the neutral outcome of a comparison.
We know how care organisations actually run
Rosters that change daily, awards that make payroll complicated, funding tied to reporting, and staff who cannot stop what they are doing to learn a new system. Advice that ignores any of that does not survive contact with a real roster.
We advise and we build
Most consultancies do one or the other. When an assessment finds a gap that needs software, our internal Agendis team builds it inside the Microsoft 365 environment you already pay for, and the people who wrote the recommendation stay involved.
Find out what your systems are actually costing you, and what to change first.
FAQS
No. We provide technology leadership, not clinical advice. We assess and improve the technology environment supporting your clinical and operational work, covering systems, governance, risk, suppliers and digital maturity. Clinical decisions stay with your clinical team.
The strengthened Standards took effect on 1 November 2025 with the Aged Care Act 2024, and Standard 2 covers organisational governance, leadership and accountability. In practice, providers need ICT governance that is documented, current, and demonstrable when asked. They apply to providers funded under the Act, not to private clinics or practices.
AgendisRISK is a Cohesis product, built by our internal Agendis team, and it runs inside your existing Microsoft 365 environment. It manages risk registers, actions, incidents and board reporting. Cohesis licenses it directly, and you can work with us without it. Where we run an assessment, access to your outputs in AgendisRISK is included in the engagement.
Yes. AgendisHR handles onboarding, offboarding and HR compliance, which suits organisations managing turnover across multiple sites. AgendisTime covers time, attendance and award interpretation, and integrates directly with Xero Payroll. Both are Cohesis products, built by our internal Agendis team, and licensed through Cohesis.
Yes. We document requirements and your current technical environment, then run the evaluation and provide independent technical advice and scoring. We take no commissions from any vendor responding, so the analysis reflects your requirements rather than a supplier relationship.
There is no legal requirement for private health or aged care providers to meet the ACSC Essential Eight. It is increasingly asked about by boards, insurers and funders. We assess where you currently sit and what closing each gap would involve, so the decision about what is proportionate is yours.
Yes. Smaller organisations often carry more exposure, not less, because there is nobody internally whose job it is to notice. We scope engagements to the size of the organisation, and a discovery call will tell you quickly whether it is worth doing anything at all.
It depends on scope. Assessments are fixed scope and fixed price. Roadmaps vary with the size of the environment. A vCIO retainer is priced differently again. We scope before quoting, so you know what is involved before committing.
